FAQ
| 1. Q: |
Do I need an account to purchase? |
| A: |
No, you don’t need to register to shop online at top4shoes.com. However, registering makes checking out faster as your details come up automatically. You will also be able to track your orders and review past purchase. |
| 2. Q: |
I have general problems when accessing or buying from your website. |
| A: |
We continually monitor our website, however, occasionally technical problems occur. Please contact customer enquiries at service@top4shoes.com. |
| 3. Q: |
What happens if a product is not available? |
| A: |
Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted. |
| 4. Q: |
What forms of payments do you accept? |
| A: |
Credit Cards – Visa, MasterCard |
| 5. Q: |
How will I know when payment has been deducted? |
| A: |
Payment is automatically debited at the time of purchasing. |
| 6. Q: |
What shipment methods do you offer, and how long will it take? |
| A: |
We ship order via EMS, TNT, and DHL usually. International order will take 5-9 working days from purchasing; it depends on what kind of methods you choose from. Free Shipping offer is valid on EMS and it takes 5-7 days. If you choose 3-5 business days, i.e. DHL, $18 will be charged for per pair shoes. Shipments of orders to Netherlands and Italy are shipped via DHL only. |
| 7. Q: |
Why am I getting an error when I try to pay with my credit card? |
| A: |
If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing if your three orders or more did not go through. |
| 8. Q: |
What are your shipping costs? |
| A: |
Delivery and postage is free on all the orders. This applies to the following countries only, |
| 9. Q: |
Problems processing my order. |
| A: |
Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full ‘Billing Address’. |
| 10. Q: |
Will I need to sign for my order on delivery? |
| A: |
Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery. |
| 11. Q: |
How can I track my order? |
| A: |
We will email the tracking number once your product is dispatched, please check your email box frequently. |
| 12. Q: |
How do I cancel my order? |
| A: |
Please email to service@top4shoes.com within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it. |
| 13. Q: |
How can I change my order once it has been placed? |
| A: |
At top4shoes.com, we know that last minutes details sometimes complicate life for coaches and Ugg boots ordering process. To change aspects of your order, email us at service@top4shoes.com as soon as you are aware of the changes to be made. We will work as hard as we can to update your order (within a reasonable time frame after placing the order) to accommodate you and make your experience with top4shoes.comsatisfactory. |
| 14. Q: |
What is your return policy? |
| A: |
Please contact our Customer Service Department via email or msn within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes. |
| 15. Q: |
What can I do if my product is faulty on arrival? |
| A: |
We take great care to ensure your goods reach you in perfect condition. However in the unlikely event a product is damaged please contact us immediately by Email with your details to enable us to arrange an exchange. |